Sales Policy

Effective Date: March 11, 2025

At ElementHato, we are committed to providing our customers with high-quality plants and gardening products, excellent service, and a seamless shopping experience. This Sales Policy outlines the terms and conditions governing purchases made through our website and other sales channels. By placing an order with us, you agree to the following terms.

1. Ordering Process

1.1 Placing an Order

  • Customers can place orders through our website, ElementHato, via phone, or through authorized sales representatives.
  • Ensure that all information provided during checkout, including shipping address and contact details, is accurate to avoid delays.
  • Once an order is placed, customers will receive a confirmation email with order details and an estimated delivery timeframe.

1.2 Order Processing Time

  • Orders are typically processed within 1-3 business days.
  • Processing time may vary during peak seasons or promotional sales.
  • Custom or bulk orders may require additional processing time.

2. Pricing and Payments

2.1 Pricing

  • All prices listed on ElementHato are in USD and include applicable taxes unless stated otherwise.
  • Prices are subject to change without prior notice, but any price changes will not affect confirmed orders.
  • Promotional discounts and special offers are valid for the specified period only.

2.2 Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay & Google Pay
  • Bank Transfers (for bulk orders)

2.3 Secure Payments

All transactions are encrypted and processed through secure payment gateways to ensure customer security. We do not store credit card details on our servers.

3. Shipping and Delivery

3.1 Shipping Options

  • We offer standard and expedited shipping options based on location and product availability.
  • Shipping costs are calculated at checkout and vary depending on order size, weight, and destination.

3.2 Delivery Time

  • Standard delivery typically takes 5-10 business days.
  • Expedited shipping is available for faster delivery.
  • Delivery times may vary due to external factors such as weather conditions, carrier delays, or high order volume.

3.3 International Shipping

Currently, we only ship within the United States. We do not offer international shipping at this time.

4. Returns, Refunds, and Cancellations

For details on returns and refunds, please refer to our Refund and Returns Policy.

4.1 Order Cancellations

  • Orders can be canceled within 12 hours of placement for a full refund.
  • Once an order has been processed or shipped, it cannot be canceled.

4.2 Damaged or Incorrect Items

  • If an order arrives damaged or incorrect, customers must contact us within 48 hours of delivery with photos of the issue.
  • We will provide a replacement or refund based on the situation.

5. Bulk and Wholesale Orders

  • We offer special pricing for bulk or wholesale orders.
  • Wholesale customers must provide a valid business license or tax ID to qualify for discounts.
  • Contact info@elementhato.net for bulk order inquiries.

6. Customer Support

Our team is always available to assist you with your purchase. If you have any questions or concerns, please contact us:
📧 Email: info@elementhato.net
📞 Phone: (603) 323-7743
🌍 Website: ElementHato