Terms and Conditions

Effective Date: March 11, 2025

Welcome to ElementHato! These Terms and Conditions govern your use of our website and services. By accessing or making a purchase from ElementHato, you agree to abide by the following terms. If you do not agree with any part of these terms, please do not use our website or services.

1. General Information

2. Eligibility

To use our website and services, you must:

  • Be at least 18 years old or have parental/guardian consent.
  • Provide accurate and complete information when placing an order.
  • Use our website only for lawful purposes.

3. Products and Orders

3.1 Product Availability

  • We strive to keep our inventory up to date, but product availability is not guaranteed.
  • In case of stock unavailability, we will notify you and provide alternatives or a refund.

3.2 Order Acceptance

  • Your order is confirmed only after you receive an official email confirmation.
  • We reserve the right to cancel or refuse any order due to pricing errors, fraud suspicion, or other valid reasons.

3.3 Pricing and Payments

  • Prices are listed in USD and are subject to change without notice.
  • Accepted payment methods include credit/debit cards, PayPal, Apple Pay, and Google Pay.
  • All payments must be completed before order processing.

4. Shipping and Delivery

  • We offer standard and expedited shipping within the United States.
  • Estimated delivery times vary based on location and shipping method.
  • We are not responsible for shipping delays caused by carriers, weather, or other unforeseen circumstances.
  • If your order is lost or damaged during transit, please contact us within 48 hours of delivery.

5. Returns and Refunds

  • We accept returns and refunds for eligible items as outlined in our Refund and Returns Policy.
  • Customers must notify us of return requests within 48 hours for plants and 7 days for non-plant items.
  • Refunds are processed within 5-7 business days after return approval.

6. User Accounts

  • You may create an account to manage orders and receive exclusive offers.
  • You are responsible for maintaining account security and confidentiality.
  • We reserve the right to suspend or terminate accounts engaged in fraudulent or abusive activity.

7. Intellectual Property

  • All content on ElementHato, including text, images, and logos, is our property and may not be copied, modified, or used without permission.
  • Unauthorized use of our content may result in legal action.

8. Prohibited Activities

When using our website, you must not:

  • Engage in fraudulent transactions or attempts to disrupt our services.
  • Use automated bots or scripts to access or interfere with our website.
  • Upload malicious software, viruses, or harmful code.
  • Violate any applicable laws or regulations.

9. Limitation of Liability

  • ElementHato is not responsible for damages resulting from misuse of our products.
  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website.

10. Privacy Policy

  • Your personal information is collected and processed as outlined in our Privacy Policy.
  • We use secure encryption methods to protect payment details and customer data.

11. Changes to Terms and Conditions

  • We reserve the right to update these Terms and Conditions at any time.
  • Changes will be posted on our website with an updated effective date.
  • Continued use of our services after updates constitutes acceptance of the new terms.

12. Contact Information

For any questions or concerns, feel free to contact us:
📧 Email: info@elementhato.net
📞 Phone: (603) 323-7743
🌍 Website: ElementHato